KANAK KAPOOR
EXPERIENCE
Accenture
Data & AI Products Consultant
July 2022 - Present
Accenture is the leading technology consulting firm with clients in over 120 countries. The firm's Data & AI practice helps clients analyze complex datasets, develop data-driven products and tools, and propose AI solutions within organizations to enable growth, efficiency, and resilience.
● Developed and shipped a custom chatbot for a leading cloud services provider’s data center technician learning program and improved learner NPS by 20% by training PaLM 2 for Chat LLM with text from 100+ SME interviews using Vertex AI Search and Conversation ● Established an interactive Tableau dashboard with 40+ cascading metrics to monitor health of a leading cloud services provider’s fleet of 100K+ servers based on 34 client interviews, user journey map, A/B tests to finalize layout, and detailed 2-year roadmap ● Achieved 95% adoption for an internal tool for managing go-to-market and profitability data across all consumer hardware product lines of a Fortune 500 company by leading 7 training sessions and reducing issue backlog by 85% via rapid (2-week) sprint cycles ● Reduced workflow runtimes for data ingestion process by 20% and automated calculation of distributors’ EOH inventory to achieve NPS of 96 for an internal tool as part of a technology company’s program to reduce planning cycle time and increase forecast accuracy
Co-Founder & CEO
HANDLE
August 2021 - July 2022
HANDLE is a B2C SaaS product that simplifies social media messaging by letting users access and filter chats from multiple platforms in one inbox.
● Developed MVP of iOS app using Swift as per product specs, Figma wireframes, and roadmap informed by 200+ customer interviews ● Aggregated chats from Telegram and Slack into a single inbox by developing custom APIs and data pipelines using Postman and AWS ● Grew sign-ups by 1000+ in 2 months without funding by streamlining landing page, engaging student groups, and offering free trials ● Applied to and completed UC Launch accelerator program and Berkeley SkyDeck Pad-13 incubator program (
Sr. Product Manager (Data Science)
Asurion
August 2021 - May 2022
Asurion is the #1 consumer electronics technology support services provider with over 305 million customers across the world.
● Developed Python-based ML models to predict customer behavior via Natural Language Processing (NLP), recommend enhancements to customer service, and reduce customer churn by 5% using enrollment and call transcript data for 23,000+ customer accounts ● Led the agile development of classification models (e.g. Random Forest, XGBoost) to achieve max precision of 93% by triaging a backlog of issues with a team of 6 data scientists and ML engineers over 6-week sprint cycles
Sr. Product Manager
Applied Materials
December 2020 - June 2021
Applied Materials's Display Services Business Unit supplies hardware, software, and services worth $200M annually to 25+ display panel makers like Samsung and BOE
● Pitched and developed a flagship B2B service offering for mobile OLED display manufacturers (largest market segment with $105M ARR); improved hardware uptime by 5% by packaging data analytics, hardware maintenance, and skilled labor solutions ● Trained Sales teams to upsell service agreements with total ARR of $15M at 5 customers by leveraging targeted marketing collaterals
Product Manager II
December 2019 - December 2020
● Spearheaded ideation, development, launch, and post-launch operations of a new service offering to double hardware part life, reduce customers’ total cost of ownership by 10%, and improve Applied Materials’ market share to 60% in a segment worth $170M annually ● Grew number of tools under service by 38%, service revenue by $20M (+23%), and overall standard margin by 4% year-over-year while leading cross-functional teams in Japan, Taiwan, Korea, and China to develop and launch bespoke service solutions ● Reached new agreements with 18 customers across Asia and USA for purchase of services and spare parts (despite COVID-19) by collaborating with Sales to achieve total ARR of $80M, equivalent to 45% of Business Unit’s total revenue in FY 2020
Product Manager I
October 2018 - December 2019
● Led a team of 37 employees to qualify a hardware supplier in Japan while reducing service costs by 40% and lead times by 50% ● Enabled 80+ modular pricing models, service strategies for top 10 customers, organization of 900+ digital technical documents, and management of 5,000+ parts in inventory by establishing 16 metrics specific to the display manufacturing business ● Provided business intelligence tool trainings to 40 colleagues and mentored 4 interns by sharing professional development resources
Hardware Engineering R&D Intern
Cruise
June 2018 - August 2018
Cruise is a $30B-valued subsidiary of GM that is funded by Softbank and Honda to develop autonomous vehicles and ridesharing services
● Prototyped the 4th generation of autonomous vehicle (AV) computer hardware for 2x processing performance ● Created 3D printed radar covers and thermoformed LiDAR masks to protect key sensors and reduce downtime of AV fleet by 85%
Mechanical Engineering Intern
May 2017 - August 2017
Google's Consumer Hardware team researches, designs, and develops new technologies and hardware to make users’ interaction with computing faster, more powerful, and seamless.
● Designed IPX8 level hardware components such as the chassis, adhesives, and flexible printed circuits for Pixel 3 (Google’s first, fully-waterproof smartphone) and established manufacturing processes by managing 3 suppliers in Asia
Hardware Engineering Intern
May 2016 - August 2016
● Established manufacturing procedures for Google's next generation Augmented Reality wearable device and mapped the supply chain for 4 SKUs ● Managed 2 suppliers in the US to procure shortlisted materials and developed a standard operating procedure for the assembly and testing of ophthalmic lenses
EDUCATION
University of California, Berkeley
M.Eng. in Industrial Engineering & Operations Research
June 2021 - May 2022
● Concentration in Management Science & Engineering ● Recipient of Award for Intellectual Contribution – Leadership (awarded to 1 out of 667 students) and Fung Excellence Scholarship (merit-based award) ● Lead of Product Management Club, Member of Entrepreneurship Club, and Member of Consulting Club
B.S. in Mechanical Engineering & Materials Science and Engineering
August 2014 - May 2018
● Co-President of Indian Students Association, VP of Engineering Student Council, and Business Lead of Cal Super Mileage Vehicle team at UC Berkeley ● Project Manager and Mechanical Engineer for 3D bioprinter development at Center for Research and Education in Aging (CREA)
SKILLS & CERTIFICATIONS
Skills
● Product Management: Figma, Adobe Illustrator, Mural, Miro, SurveyMonkey, JIRA/Confluence,
Notion, Trello, Asana, Amplitude, Google Analytics, hotjar, SAP,
Snowflake
● Software: Python, C, R, SQL, JavaScript, HTML, CSS, BigQuery, Git, Looker, Tableau, AWS, GCP, REST API, Postman, SDK, iOS, GenAI (ChatGPT, Vertex AI, Bard)
● Languages: English (Native Proficiency), Hindi (Native Proficiency), French (Proficient),
Punjabi (Basic Proficiency), Mandarin (Basic Proficiency)
Certifications
● Senior Product Manager Certificate from Product School
● Certificate in Entrepreneurship & Technology from UC Berkeley
● Business Analytics Specialization Certificate from The Wharton School, University of Pennsylvania
● McKinsey Product Academy Certificate from McKinsey & Co.
● Change Management Certificate from Prosci Inc.